FAQ Page Frequently Asked Questions
Frequently Asked Questions
SHIPPING
- Where do you ship from?
- We ship from our warehouse in Phoenix, Arizona
- How long does it take to ship my order?
- Orders are processed and shipped within 1-3 business days.
- How do I track my order?
- We will keep you updated throughout the order process. Here are the emails that you will receive: Order Confirmation, Order Shipped (will include tracking information, Order delivery
- Do you ship to Puerto Rico?
- Please contact us directly for further details about shipping order using USPS Priority Mail to Puerto Rico.
PRODUCT CARE
- How do I clean my Vinaer Wine Aerator? We recommend hand washing your Vinear in warm soapy water and rinsing thoroughly with clean running warm water. Shake out excess water and air dry.
- Is my Vortex Decanter set dishwasher safe? We recommend hand washing your Vortex Decanter set in warm soapy water and rinsing thoroughly with clean running warm water. Towel dry.
CUSTOM ORDERS & PERSONALIZATION
- How do I add my company logo to your products?
- Contact our team directly by completing our Contact Form or directly by email info@vinotive.com
- Can I return a personalized item?
- All personalized products are FINAL SALE. Please double check all orders prior to finalizing orders.
- How long does it take for my personalized order to ship?
- Personalized items should ship within 7-10 business days, but may experience a longer processing time during peak seasons. Once your item ships, you will receive an email notification with tracking information. All personalized products will ship from our Phoenix, Arizona Warehouse.
