FAQ Page Frequently Asked Questions

Frequently Asked Questions

SHIPPING

• Where do you ship from? 
• We ship from our warehouse in Phoenix, Arizona
• How long does it take to ship my order?
• Orders are processed and shipped within 1-3 business days.
• How do I track my order?
• We will keep you updated throughout the order process. Here are the emails that you will receive: Order Confirmation, Order Shipped (will include tracking information, Order delivery

PRODUCT CARE

• How do I clean my Vinaer Wine Aerator? We recommend hand washing your Vinear in warm soapy water and rinsing thoroughly with clean running warm water. Shake out excess water and air dry.
• Is my Vortex Decanter set dishwasher safe? We recommend hand washing your Vortex Decanter set in warm soapy water and rinsing thoroughly with clean running warm water. Towel dry.

CUSTOM ORDERS & PERSONALIZATION

• How do I add my company logo to your products?
• Contact our team directly by completing our Contact Form or directly by email info@vinotive.com
• Can I return a personalized item?
• All personalized products are FINAL SALE. Please double check all orders prior to finalizing orders.
• How long does it take for my personalized order to ship?
• Personalized items should ship within 7-10 business days, but may experience a longer processing time during peak seasons. Once your item ships, you will receive an email notification with tracking information. All personalized products will ship from our Phoenix, Arizona Warehouse.